BOOKINGS

Please be aware once you have booked and paid for your session, The Rosewood Tree is under no obligation to provide refunds (see REFUNDS below).

CHANGING TIMES AND VENUES

If The Rosewood Tree needs to amend your session time or the venue at which your session is held, they will endeavour to provide you with a minimum of 7 days’ notice. Where the start time is altered by less than 30 minutes and/or the venue is located within a 1-mile radius of original planned venue, no refunds will be offered.

VALUABLES

All property taken to any sessions is left at your own risk. The Rosewood Tree holds no responsibility for the loss or damage of any personal possessions before, during or after sessions.

HEALTH AND SAFETY/HOUSEKEEPING

Whilst you are waiting for your sessions, please keep noise to a minimum so that all sessions can take place in a calm atmosphere. Please be respectful of other clients in your session if relevant by ensuring that any personal belongings are neatly stored at the side of the room so that they are not a trip hazard and please make sure your mobile phone is on silent. Please ensure The Rosewood Tree is aware if your current email address, contact number and emergency contact number and any changes. They can only notify you in the event of a cancelled class if they have up- to-date contact information for you.

EXCLUSION OF LIABILITY

In the absence of any proven negligence, lack of due diligence or breach of duty by The Rosewood Tree, participation is done so entirely at your own risk.

If you are booking a Yoni Steam session, then The Rosewood Tree requires you to fill out a separate waiver.

MEDICAL CONDITIONS

Our sessions are generally considered a safe practice, but it is vital that you inform The Rosewood Tree of any medical conditions or medication which might affect your session. All information is treated sensitively and in confidence. Medical Conditions that may affect participation in the sessions are:

  • Physical Injury including but not limited to: Head/Neck/Shoulder/Back/Knee/Spinal Injury
  • High/Low Blood Pressure
  • Epilepsy
  • Pregnancy
  • Metal Implants/plates
  • Pacemaker
  • Seizures/Epilepsy
  • Asthma/Breathing Conditions
  • Mental Health Conditions including but not limited to: PTSD/Bi-Polar/Depression
  • Suicidal Feelings
  • Sensitivity to smell/essential oils

Please make The Rosewood Tree is aware should you have any of the conditions listed above and take advice from a medical professional before participating in a session if required. ***Please note that certain medications may present a contraindication regarding the use of essential oils in a session. Please notify The Rosewood Tree prior to starting a session if you are on any medications so that they can check sensitivity and adjust the essential oils used as appropriate. *** It is your responsibility to keep The Rosewood Tree up to date with any conditions you may have including allergies, and advise them of any new conditions or complications. In the absence of any proven negligence, lack of due diligence or breach of duty by The Rosewood Tree, its local providers or employees, The Rosewood Tree accept no responsibility for adverse physical or emotional effects, or changes to your condition sustained as a result of participation in their sessions or from employing our techniques outside of the session setting.

WITHDRAWAL OF SERVICE

The Rosewood Tree may at their own discretion refuse entry to a client into its sessions. The Rosewood Tree currently offers Massage treatments to women only.

Should the working area be considered unsafe The Rosewood Tree reserves the right to cancel the session without refund but will give you the option to reschedule the session at a later date.

The Rosewood Tree works Tuesdays and Thursdays 10am-2pm and 6-9pm. Weekends and bank holidays sessions can also be arranged.

ACCESS

For home visits please ensure there is good access immediately outside your home and inside your home. The Rosewood Tree is unable to move furniture due to reasons of health and safety. If you visit The Rosewood Tree Cabin, on road parking is available outside the property. Please use the side gate to access the back garden where you will find The Garden cabin.

PHOTOGRAPHY

The Rosewood Tree might use photographs for advertisement purposes.

These photographs are the property of The Rosewood Tree. With your permission The Rosewood Tree might use these photographs as example of our work, and to inspire others on this website and on social media platforms. Photographs are always anonymised; the client cannot be identified through them, except if we have received your permission to do so.

RECOMMENDATIONS

The Rosewood Tree may make suggestions on additional products and services by third parties. Although we always do our best to ensure we recommend high quality products and services we are unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage.

CANCELLATION POLICY AND REFUNDS

You must give 48 hours’ notice if you need to cancel an appointment in which case The Rosewood Tree will offer a full refund or another appointment. Appointments cancelled with less than 48 hours’ notice will not be refunded but you will still be offered the option to reschedule your appointment.

CANCELLED SESSIONS – Illness or Bad Weather

The Rosewood Tree will endeavour to ensure your scheduled session always runs. However, from time-to-time unforeseen circumstances will prevent this. They will ALWAYS attempt to contact you if a session is cancelled, either via phone, text, or email. Please ensure you always check your phone prior to leaving for your session. If The Rosewood Tree has deemed the weather fit to travel and has still run the session but you personally have decided not to attend, then no refund will be given if the session was run.

The Rosewood Tree is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire booking. They are not obliged to guarantee an alternative session for missed sessions (unless this is due to them cancelling a session). If your doctor or health visitor provider requests that you cease attending sessions due to medical reasons, on production of a medical certificate you will be refunded for your booking.

We appreciate that both you and The Rosewood Tree may need to reschedule a session you have booked. All rescheduled sessions must be completed within two months of the original session time and date. There is no charge for rescheduling a session. Cancellations made more than 48 hours in advance of the session will be refunded in full. Should you cancel within less than one clear calendar days’ notice and are not looking to reschedule your session to another time and date, you will be charged for the session/treatment booked. Cancellations made on the same calendar day as the booked session may not be refunded and will be charged for the full quoted amount. Cancellations of rescheduled sessions are not eligible for refund.

PAYMENT TERMS

Payment is required in advance of your session unless otherwise discussed. The Rosewood Tree accepts payment by cash, or direct by BACS using the bank details shown on your invoice.

Late payments will be subject to late payment interests (at 8% over the Bank of England base rate) and compensation for debt recovery costs under the Late Payment legislation.

The Rosewood Tree reserves the right to increase its rates at any time. Any sessions booked prior to a rate increase will be unaffected by the increase.

CONFIDENTIALITY & PRIVACY

The Rosewood Tree offers complete confidentiality and discretion, and we will never divulge information to any third parties without your consent. The handling of your personal information is governed by our Privacy Policy.

The Rosewood Tree is fully compliant with all relevant legislation. By entering contract with The Rosewood Tree, you agree that your personal details will be held securely, to be used only in connection with the services carried out by The Rosewood Tree.

DISPUTE & RESOLUTION

If you disagree with an invoice you have received from The Rosewood Tree, please email us within 7 calendar days and we will get back to you within 3 business days. Any invoice which has not been disputed within 7 days will be regarded as valid and undisputed.

INSURANCE & COMPLAINTS

The Rosewood Tree holds Combined malpractice, public and products liability insurance with WellBeing INSURANCE.

Any queries, concerns or complaints should be directed to Kimberley Rosewood (therosewoodtree@hotmail.com) your local provider in the first instance.

When you sign a consent form or attend a session, you are agreeing to the Terms and Conditions and Privacy Policy.